Frequently Asked Questions

  • “Functional Medicine is a personalized, systems-oriented model that empowers patients and practitioners to achieve the highest expression of health by working in collaboration to address the underlying causes of disease.” – Institute for Functional Medicine

    Functional medicine takes a holistic and individualized approach to care, while also recognizing the essential role that conventional medicine can play when appropriate. We strongly support an integrated approach to health and may recommend collaboration with other medical providers – including specialists – when it enhances your care and outcomes.

  • Functional medicine is a great fit if you’ve been struggling with health concerns — whether chronic or new — that haven’t fully resolved with conventional treatment. It’s especially helpful when you’re looking for a deeper, more personalized approach to understanding and improving your symptoms.

  • No. All appointments are conducted via telemedicine only. Sessions take place through our secure, HIPAA-compliant web platform, which you can access directly from your device without downloading anything. Please note that we can only see patients who are physically located in New York, New Jersey, or California at the time of their appointment.

  • Allison Fox, M.D., and Jenna Katzman, N.P., have worked closely together since 2014. While we collaborate to ensure excellent care for all patients, it is generally best to continue your visits with the provider you first establish care with as a new patient.

  • Please complete all forms and upload documents to the patient portal at least 72 hours before your visit. Missing documents may require rescheduling. Not sure what to submit? See detailed instructions [HERE]

  • No. We do not accept insurance, Medicare, or Medicaid. We are out-of-network providers, but we will provide a superbill after each visit that you may submit to your insurance for possible reimbursement. Please check your plan directly to confirm any out-of-network benefits.

  • Effective September 15, 2025, the updated rates outlined below will apply to all appointments on or after that date.

    • New patient appointment (75 minutes): $500

    • Follow-up appointment (45 minutes): $300

    • Brief check-in (15 minutes, established patients only): $100

    • Medical marijuana consultation (15 minutes, NJ residents only): $150
      NJMCP (New Jersey Medical Cannabis Program) requires four separate visits, or at least one year as an established patient.

  • We require a payment method on file before your appointment, entered securely through the patient portal. Your card will be charged on the day of your visit. All payment information is encrypted and stored in a PCI-compliant system.

  • Yes, our notice of privacy practices can be found [HERE] , as well as in the patient portal.

  • All new patients are required to review and sign thie Patient Care Agreement prior to receiving care. Because practice policies may be updated from time to time, it may occasionally be necessary to re-sign the agreement. If updates are made that require a new signature, you will be notified. A read-only copy is available [ HERE]

  • No. We do not provide primary care. Our role is to offer integrative and functional medicine consultations. You will still need a primary care provider for routine health needs, after-hours care, and urgent concerns, which we are not able to address.

  • You may purchase supplements wherever you prefer. For convenience, we offer patients 15% off all products through Fullscript. You can access our Fullscript dispensary any time through our website menu. After your visit, your personalized recommendations will also be available in your patient portal and in Fullscript. Fullscript stocks only professional-grade products to ensure safety and quality.

  • Coverage depends entirely on your insurance plan. It is very important to confirm with your insurer:  

    • Which labs are considered in-network (e.g., Quest, Labcorp).  

    • Whether your plan allows out-of-network providers to order testing. Some plans do not, which may result in you being billed even if the lab itself is in-network.  

    • What portion of testing is covered, and whether you must first meet a deductible.  

    We will provide you with a lab order that you can take to the lab of your choice.  

    In addition to standard labs, we sometimes order specialty testing through the following laboratories:  

    • Genova Diagnostics  

    • RealTime Labs  

    • Invitae  

    • Galleri  

    • Mosaic Diagnostics  

    • GenoMind  

    Specialty tests are often not covered by insurance. Please check costs with your insurer or the lab directly before testing, especially if you have Medicare or a state health plan. Some specialty labs also offer discounted self-pay pricing if you prefer not to use insurance.

  • We will review your lab results and our recommendations at your follow-up appointment. Most labs take at least two full weeks to process, so please keep this timing in mind when scheduling your follow-up. Some specialty labs may take longer to return results.

  • Yes. We can prescribe medications when appropriate, but we do not prescribe controlled substances. Prescriptions can only be provided if you are physically located in New Jersey, New York, or California at the time of your visit.  

    Please note that we are not primary care providers and do not provide urgent care or after-hours care. Any medications we prescribe must be requested in advance, as last-minute prescriptions cannot be guaranteed.

  • Most new patients are scheduled for an initial visit followed by a second appointment about 2–3 weeks later to review labs and recommendations. After that, a follow-up is often scheduled around three months later.  

    Every patient’s plan is different and will depend on their individual needs. Patients who are prescribed medications will typically need to be seen more regularly, on average every six months.

  • While we are not a weight-loss clinic and do not provide meal plans, we may occasionally suggest dietary modifications when appropriate as part of supporting your overall health.